Our policy on payment refunds and dispute resolution for clients and developers on the Dockvio platform.
Dockvio holds milestone payments from clients in escrow until the corresponding deliverable is confirmed delivered and approved. This policy outlines the conditions under which refunds may be issued.
Clients may be eligible for a full or partial refund in the following circumstances:
Refunds will not be issued in the following cases:
If you believe you are entitled to a refund, contact our support team within 7 days of the delivery date. We will review the task brief, delivered work, and communication history to reach a fair resolution. Our decision on refund disputes is final.
Approved refunds will be returned to the original payment method within 7–10 business days, subject to processing times of the payment provider.
Earnings credited to a professional's wallet following client approval are considered final and are not subject to reversal except in cases of fraud, platform error, or a successful dispute resolution ruling in the client's favour.
For refund requests or questions, contact: connect@smallshark.co
Also read our Terms & Conditions and Privacy Policy.